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IT Challenges - Bertha and Email PDF Print E-mail
Written by Scott A. Ryan   
Friday, 13 November 2009 15:48

I work in IT. Recently Bertha, my personal end user nightmare (names have been changed to protect me) called me with an issue.

Bertha: I need help! I got a big problem!

Me: OK. What is the issue?

Bertha:  I can't send this email, the email is broken.

Me: Why do you think it's broken? What is it not doing?

Bertha:  The send button is grey and I can't click it.

Me: Humm that is odd.  Let me take a look at it.

Bertha: I just hate that nothing works.

Me: OK, here it is.  There is no one in the "to" field.

Bertha: I know, but the SEND BUTTON (doing the head bobbing thing) isn't light up. I need to send it.

Me: But you have to have an address in the "to" block

Bertha: That doesn't matter if I can't send it!

Me: OK. Look if i enter my e-mail address in the "to" field the send button becomes enabled, see?

Bertha: I don't need to send YOU an email, you are right here.

Me: I was using that as an example.  Look if I take my name out, it becomes disabled.

Bertha: SEE!!! It's broken!

Me: (pounding head on my desk)


Last Updated on Friday, 13 November 2009 15:49